Why was my verification rejected?
There will always be a specific reason as to why your verification was unsuccessful.
If your Verification is unsuccessful, you will also receive an Email Notification from us with a reason as to why your verification was unsuccessful.
Common Reasons why your verification may be unsuccessful.Some readersModifying your Bitunivex account information
To change details please contact support@bitunivex.com
In most cases, you will not be able to change your account information.
Changing your information is dependent on your unique case. Necessary proof will be requested, in order to change details such as address.
You can also raise your request through the following link.
tickets/newSome readersHow to protect your Account
Bitunivex takes extensive security measures to ensure the safety of all accounts. There are additional steps that are strongly recommended for users to protect themselves from bad actors accessing their accounts and funds.
It is important to firstly note that the Bitunivex support staff will never ask you for your 2-factor authentication code or password. If you receive any correspondence from a party whether they claim to be associated with Bitunivex or not that requests this information, immeSome readers‘Invalid OTP’ – What should I Do?
You may encounter an “Invalid OTP Code” error when entering a one-time password to log into your Bitunivex account.
In this case, please follow the instructions below to solve the problem:
a.Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
b. Browse the Bitunivex Login page using incognito mode on the Google Chrome web browser. (You can use Ctrl+Shift+N toFew readersClosing your Account
Our team can close your account for you at your request.
Please note that when your account is closed, you will no longer have access to your account online, this includes all wallet addresses within your account.
Ensure you have downloaded and copied any invoices or transaction history relating to your account before confirming your request to close. This information may be required for future taxation purposes.
Once you have removed all wallet balances and retained your account history,Few readersHow to create account with Bitunivex?
Instructions to Singup
Go to the signup page
Enter your Email & Password and click on Signup. Please read through the General Terms & Privacy Policy before you Signup.
A confirmation email from Bitunivex is sent to your registered email id.
To activate the account, go to your email and click on ‘CONFIRM’.
Login to Trade
Secure your account using 2FA. Highly recommended.Some readersAccount verification
To unlock your account, log into your Bitunivex account and navigate to the Verification section.
Identity Verification
You will see the button Start Identity Verification. By clicking on that you will be redirected to the 3rd party automated verification website
Please make your IDs handy before clicking on "Start Identity Verification".
?
For better account security, we strongly recommend that you enable your OTP, also known as two-factor authentication 2FA on your Bitunivex account.
To do so, simply:
Log into your Bitunivex account
Navigate to the Security section.
Click "Enable Two-Factor Authentication"
To use an OTP, you need to install the Google AuthentiSome readersHow to change language, set trade notification, or manage risk?
Trade Notification Alerts
When you login to Bitunivex trading account, click on Settings button.
In the 'Notifications' tab, please make sure all the alerts are ON.
This will ensure you that, when the trade happens, the notifications will appear to inform you that some action has been done.
Language Settings
OnSome readersI just received an email about my logins?
Security is at the forefront of everything we do at Bitunivex.
Every time when you login to Bitunivex account, you will receive an email notification from us with the following information.
Time - What time the account login happened
Country - Place from where the account is accessed
IP Address
If yoSome readersAccount levels on Bitunivex
The account level/tier on Bitunivex defines the category of your deposit/withdrawal limits and fee structure inside the exchange platform.
There are 5 levels, which are basically defined based on trading fees, deposits, and withdrawal limits. For detailed fee structure, head to Fees and Limits.
Level 1 - TYRO
Level 2 - TRADER
Level 3 - PRO TRADER
Level 4 - VIP TRADER
Level 5 - MARKET MAKER
When you log in to Bitunivex exchange,Some readers
